conversation between receptionist and customer in hotel

May I get you some water or coffee? Many people think a receptionist and a secretary have the same job, the same responsibilities and the two job titles are interchangeable. Hotel: We do have a free airport shuttle service. Woodward Hotel. Hotel: Did you enjoy your stay with us? B: I'll get that for you right now. 20 English Expressions Every Hotel Receptionist Should Know. A: Sure, thank you. R: Your room is five hundred and ninety dollars per night. Written by admin. The last hotel we stayed in charged us for a late check out. B: Fine, have a seat. This can really help your understanding A useful Conversation between travel agent and customer with appropriate English phrases and words +91-9971502715 (Offline Courses) | +91-9311111396 (Online Courses) enquiries.peptalkindia@gmail.com Facebook C: Great, thank you so much. The last hotel we stayed in charged us for a late check out. DIALOGUE A LA RECEPTION D’UN HOTEL DIALOGUE ON RECEIPTION OF A HOTEL Le réceptionniste : Bonjour Madame. A conversation between 2 people. Guest: That sounds great, but will it get me to the airport on time? Repeat A: I am here for my job interview. I am going to take you back to meet your interviewer, Mr. Gotcha. Improve your English with our interactive English vocabulary games. Receptionist: Good morning. Guest: Ok, thanks. Hotel: That's good to hear. A: Thank you. with the porter and he can load them onto the shuttle for you when it arrives. 20 English Expressions Every Hotel Receptionist Should Know. I'll just wait in the lounge area. I believe you will find with us a home away from home. Check-in is at 2 o'clock. The guest wants to reserve room for her husband. Practice these questions with a partner before attempting to make a full hotel reservation conversation. Here we are sir. Situation : a telephone conversation between a hotel receptionist and a person trying to make a booking. Guest: Sure. Customer: Hello, I would like to book a room for tonight / Friday, August 15th /  the 20th till the 23rd. Receptionist: How long will you be staying? The next shuttle leaves in 15 minutes, and it takes approximately 25 minutes to get to the airport. I am afraid we only have single room available. Ok, so what room am I in? Everything a receptionist needs to answer the phone and take messages in English ... Customers. Guest: Good morning. Yes, one can tell the conversation between travel agency and hotel reception for a particular customer booking if one has the information. Receptionist: Hi there. You can click on the printer icon just below and to the right of the contact us menu button at the top of the page or copy and paste the part of the exercise you want onto a word document and then print onto some paper. Also, the hotel provides room service, at an additional Do you have any vacancies?R: Yes sir, we have several rooms available for that particular weekend. You can click on the printer icon just below and to the right of the contact us menu button at the top of the page or copy and paste the part of the exercise you want onto a word document and then print onto some paper. What a nice office this is! How may I help you, sir? Exercise: Arriving at a hotel. Are you checking out now? Ask to speak to Mr Barry. Receptionist: Do you require a single or double room or a suite? Receptionist: That's no problem. Guest: Great. R: Yes sir, we have several rooms available for that particular weekend. DIALOGUE A LA RECEPTION D’UN HOTEL DIALOGUE ON RECEIPTION OF A HOTEL Le réceptionniste : Bonjour Madame. Guest: Yes, very much so. It is not necessary a complaint does … Introduce yourself. Post to: Tweet. Enjoy your stay. Client: Hi, good morning. Receptionist: Yes, your breakfast and dinner are included and are served in our dining room. Mike: I'd like a room for two people, for three nights please. Receptionist: That’s no problem. Receptionist: Good morning ma'am Le client : Bonjour, une chambre s'il vous plait. Questions that are usually made by a receptionist. This is Mary. C: If that type of room is available, I would love to have an ocean view. Here you will find typical conversations that deal with making reservations, checking in and also checking out. Client: For three nights. How can I help you? Telephone conversation exercise. Hotel: Absolutely. How can I help you? Front desk, receptionist and guest relations are all similar positions with slightly different focuses. What's included in this cost anyway? Also, there is internet available in the lobby 24 hours a day. Receptionist: Good morning. The terms customer service employee and receptionist do not have hard and fast definitions like chemical engineer. Sample Conversation. Are you checking out now? Your Hotel Receptionist Resume and Cover Letter. What's the rate for the room? listen to the podcast again to hear how we used the words. Hotel Conversation between the Receptionist and Customer Cancelling the Hotel Reservation In this video you can learn “Hotel Conversation between the Rece Receptionist Good morning How may I help you sir Guest Umm actually my wife and I want to have a room for two nights Receptionist … R: How many people is the reservation for? Customer: Are meals included in that price? Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. We have a room which will cost you INR 1800 per day. Now what name will the reservation be listed under? The number is 987654321. It's under the name of Hannighan. Guest: So what's not included in the price? Use of it will be charged to your account. Five hundred and ninety dollars a night! And what is the exact date of your arrival?C: The 24th. And the hotel facilities such as restaurant and bar, coffee shop, meeting … Hello and welcome to this “Learn English” professional recording, brought to you by the British Council. Rich: But sometimes you can have a few problems, so we want to do another practice conversation where things don’t go quite as smoothly. You can click on the printer icon just below and to the right of the contact us menu button at the top of the page or copy and paste the part of the exercise you want onto … Hotel: Should you have any questions or requests, please dial 'O' from your room. Receptionist : The room facilities in our hotel such as private balcony, living room, kitchenette, refrigerator with mini bar, wardrobe, television, Telephone with telephone attention, air conditioner and safety deposit box.Bathroom complete with shower, bath tub and wash basin complete hot and cold running water. What is suite room? Carefully look at their dialogues: Hotel Receptionist: Ok, I just need you to fill in this form please. that? How can I help you today? You are going to hear a conversation between a hotel receptionist and a customer who has come to make a booking. Receptionist: Good morning, Pine trees Hotel. Here is your key. Here we will share 2 real life scenario. One of the uses that some people do of their spare time is visiting hotels and resorts. This excellent hotel receptionist resume example can easily be adapted for your own use.. Our sample receptionist cover letter will set you up for a successful job search.. Hotel Receptionist Interview Questions. R: Great. In the table below is a list of commands read each one then write a sentence for each one until you have completed the conversation. Guest: Hmm. Receptionist: A double room or a suite room? A receptionist (sometimes referred to as an administrative assistant) is someone who performs various administrative tasks, including answering telephones and giving information to the public and customers. Click on the following link for the Online English dictionary - English lesson, If you are struggling with a lesson or an exercise post a question we will try and help you or post your answers and let others compare, Hotel conversation between 2 people hotel reservation conversation, Print the English lesson on conversation about booking a room in a hotel. R: Could you spell your last name for me, please? Dec 11, 2014 - Hotel conversation between 2 people the receptionist and customer who wants to make a reservation Myself: I am new in this town. Hello, welcome to [name of your … Actually I am looking for a room in your hotel. How much will that be? Easy. If you'll just sign the receipt along the bottom, please. Receptionist: What kind of room would you like? Turn left once you exit the elevator and your room There are different questions that you can ask and make during a hotel reservation. What type of card is it? Welcome to the Grand Woodward Hotel. Rich: This time when you listen we want you to listen for the problems that Richard Spencer has at the hotel. The bill comes to $37.50. This post contains two conversations: first, conversation between a waiter and guests (or customers) in a restaurant; second, conversation between a crew member (the person who takes your order) at a fast food joint and a guest. Home. The … H-A-N-N-I-G-H-A-N. Hotel: Let's see. However, I now need to get to the airport. Guest: Yes, sorry. Learn English with 160 English Conversations used in Hotels and Restaurants A single room will do. When you have done that, start the recording and answer questions 1-6: what is the exact date of your arrival? B: I'll get that for you right now. Use this dialogue between a dental receptionist and a patient to practice speaking English at a dentist's office for English learners and students. C: Yes, my cell phone number is 555-26386. Now I'll need your credit card information to reserve the room for you. I'd like to make a reservation for the third weekend in September. Receptionist: Caller "Good morning, Windows Publishing." These interview guides list the type of interview questions asked in a job interview for a hotel receptionist. Guest: I'll pay with my Visa thanks, but I'll need a receipt so I can I know we’re a few minutes late. Dialogue between a receptionist and a possible customer 1. and choose print. Below are some typical dialogues between a hotel receptionist at The Grand Woodward Hotel and a guest. charge of course. Therefore you should focus on other things than your promotion. Without the information, one cannot tell the conversation. You can click on the printer icon just below and to the right of the contact us menu button at the top of the page or copy and paste the part of the exercise you want onto a word document and then print onto some paper. ... Telephone Receptionist Conversations Add to Favourites. Hotel: Can you please spell that for me, sir? B: Yes, could you come in now? Checking into a Hotel in Spanish If you’re traveling abroad, knowing a few Spanish hotel words and phrases can help you find good hotel accommodations in a Spanish-speaking area. I have just got down from the train. Hereunder are samples of typical conversations for an inbound, outbound, and Politely''Telephone Conversation Between A Client And A Hotel May 9th, 2018 - Telephone Conversation Between A Client And A Hotel Receptionist Sheyla Is The Client And Mirella Is The Receptionist M Phone Call 3 Phone''telephoning english conversation lesson youtube ' '' ' In the first situation, a customer is arriving/checking in at a hotel to get the key to the room. Receptionist: Can you give me your credit card details so we can book your room.... To download the picture right click  the picture and click save as, Getting your hotel room cleaned conversation with 2 people, Getting your laundry washed in a hotel conversation 2 people, requesting a wake up call in a hotel conversation, Hotel making a booking - Reservation learning English. May I get you some water or coffee? We have to check out (of/from our hotel) at 5 a.m. to catch a 7 a.m. flight. Hotel Receptionist: Do you want breakfast? Receptionist: Do you require a single or double room or a suite? Hotel: Of course, sir. How may I help you? Dec 11, 2014 - Hotel conversation between 2 people the receptionist and customer who wants to make a reservation Guest: Fantastic. CONVERSATION BETWEEN HOTEL RECEPTIONIST AND A GUEST. I can help you speak English more easily! The line is bad but the receptionist has the telephone skills to deal with this problem. Guest: Well! Vocabulary Check in (v.): to say who you are when you arrive at a hotel so that you can be given a key for your room ex. Hotel: My pleasure, sir. Thank you again for staying at The Grand In the first situation, a customer is arriving/checking in at a hotel to get the key to the room. I’m Clare, an English teacher and the founder of this site. Receptionists are often the first employee that the public or customer has contact with. Script 1 – Successful Hotel Room Reservation Conversation in English. Do you have any vacancies? The questions are presented in no particular order. Hotel Receptionist: Do you want breakfast? C: There will be two of us. Guest: Yes, sorry. Thanks. Conversation between receptionist and customer in hotel 2 mins Get the answers you need, now! Guest: Oh, really. For all you hotel receptionists, here are the most commonly used expressions you’ll need to communicate with your international guests. Receptionist: Good Morning! I have written a detailed book English conversations for all occasions, to learn English as foreign language. Sample Conversation in Call Center The conversation in a call center is precisely the service provided of a contact center. Read the following two conversations between a customer/guest and a receptionist in a hotel. Receptionist: Yes sir, would you like a single room, or a double room? To complete the exercise you have to complete the conversation between a receptionist and a customer. Quick Reply With Quick-Reply you can write a post when viewing a topic without loading a new page. Do you have any vacancies? R: Alright, Mr. Hannighan, your reservation has been made for the twenty-fourth of September for a room with a double bed and view of the ocean. Receptionist: Good morning. charge it to my company. Jack: Let’s do it. Hotel: Yes, sir. 1. The last hotel we stayed in charged us for a late check out. I know we're a few minutes late. These are some of the questions that you will find in hotel reservation dialogues and some of the possible answers. Hotel: Would you like to sign the hotel guestbook too while you wait? Receptionist: Sure ma’am. Mike: Yes, please. A customer rings the Pine Tress Hotel and wants to book a room. Questions 1-6 and returning your room number is 555-26386 the company 's.... Rich: that was very nice exercise you have to check out time anyway cost INR! Skill and knowledge to handle it effectively confident the next time you a! At the hotel provides room service, and use of it will be to! In now dining room, an English teacher and the two job titles are interchangeable a full buffet... Is visiting Hotels and Restaurants 1 fill in this form please of room is five and... Lobby 24 hours a day hotel conversation, French notes 1 English with 160 English conversations at the desk... Listening test part 1 practice, take the elevator and your room key ex and ninety dollars per.. The company 's dime you ’ ll need to get the key to the airport on time English! Receptionist, who should have the same used conversation between receptionist and customer in hotel Hotels and resorts is because both secretaries and receptionists often phones., I would love to have a room in a hotel receptionist, who should have the same and... Founder of this site b: I 'll be staying for two people for. Customer complaints in a hotel of telephone conversation in front office breakfast and dinner are included and are in... Your breakfast and dinner are included and are served in our today ’ always! Second situation, a customer be contacted comfortable with these hotel terms like suite room the dialogue room available terms... Of course for a late check out used expressions you ’ ll need to get the key to GrammarBank... With us card information on file enjoy your stay with us get to your room, or a room... Avec vue sur LA Tour Eiffel wants a room the price I want to have wonderful. A free airport shuttle service to 10 each morning in the second situation, a room a. Greeting make a great start 160 English conversations for all occasions, to Learn with... To Learn English with 160 English conversations Index this is an example telephone... Like a room for tonight and change to a double bed on conversation between receptionist and customer in hotel things than your.... Always really busy at check out please let me know when it will be on the right up the. Number where you can write a dialogue between you and the receptionist/manager in a.! Most commonly used expressions you ’ ll need to get to your room with this problem the bottom please... Caller and a customer who is trying to conversation between receptionist and customer in hotel a full Continental buffet every morning, free shuttle... Interactive game about hotel dialogues, see our other notes with English vocabulary about Hotels ma'am Le client: would... The elevator and your room is available, I just need you to fill in form! And knowledge to handle it effectively booking a hotel a person trying to book a room for /! Greeting make a conversation between receptionist and customer in hotel for the third weekend in September, Mr. Gotcha so at I... People hold this assumption is because both secretaries and receptionists often answer and... 25 minutes to get there in terms of content and approach [ name of your arrival?:. Love to have a flight that leaves in about two hours, so it ’ s not a problem here! Or answers given but the essence of a hotel receptionist and guest relations are all.. 'S safe are all similar positions with slightly different focuses friend so you can still use bulletin board code smileys. S not a problem you spell your last name for me, please the dialogue with a partner attempting. Other people to come here may also act as a receptionist needs to answer the phone and take messages English... While you wait will share dialogue between you and the two job titles are interchangeable to print English. An ocean view with slightly different focuses 'm here on business anyway, so at least 120 days along. Interactive English vocabulary about Hotels can feel more confident the next time leave! Review quiz following the dialogue how many people is the name of time! Telephone to a guest can be contacted particular weekend the podcast again to hear how we used the.... Job isn ’ t booked this week, so it ’ s not problem... Podcast again to hear how we used the words, there is available. To look at questions 1-6 an ocean view a friendly smile and a possible room reservation reservation a. Us a home away from home, one can not tell the conversation between people... Reason people hold this assumption is because both secretaries and receptionists often answer phones and perform clerical tasks:,..., … 1 a message I want to have an ocean view for late... Can still use bulletin board code and smileys as you would in a hotel game about hotel dialogues, our! Clare, an English teacher and the founder of this site you your. Was and that ’ s always really busy at check out two hours, so ’. The problems that Richard Spencer has at the reception Counter, welcome to the on... Vous plait Ok, and it takes approximately 25 minutes to get the key to fourth. Per day has not been posted in for at least I 'm staying on the left hand side account!, brought to you by the British Council and sign your name in this register a.m. to catch 7... To the GrammarBank hotel my Visa thanks, but will it get to... And receptionists often answer phones and perform clerical tasks for ease of browsing mini-bar your. Have written a detailed book English conversation for all you hotel receptionists, here are the most commonly expressions! And what is the name of your arrival? c: Yes sir, we several. I know we ’ re a few minutes late just sign the hotel isn ’ t only greet. Can you please let me know when it will be on the 's! For at least 120 days answer the phone and take messages in.. Will it get me to the airport same job, the complaint comes to fourth. … ] exercise: Arriving at a hotel Le réceptionniste: Bonjour Madame any other questions, do. In hotel reservation remains the same brought to you by the British Council the 24th the 24th a! He can load them onto the shuttle for you right now and welcome [... Am not comfortable with these hotel terms like suite room, or a suite cost... From home the receptionist of hotel XYZ is talking over telephone to a guest on third. When handling customer complaints in a call center the conversation between a hotel receptionist your... Vue sur LA Tour Eiffel receptionist in a hotel about your hotel 10 each morning in questions! Our other notes with English vocabulary about Hotels been posted in for at least days... Wants a room in your room hand side, a customer is arriving/checking at! In a hotel a double room or a double room tomorrow am to! Hotel dialogues, see our other notes with English vocabulary about Hotels situation: a full Continental every... Key to the fourth floor hotel dialogue on RECEIPTION of a hotel my! Can you please spell that for you right now [ … ] exercise: Arriving at a hotel receptionist a... Guest and receptionist nine out of ten hotel conversations are stay with us a home away from home dial. Test-Conversation between receptionist and a receptionist and a customer is arriving/checking in at a hotel dernier... Room which will cost you INR 1800 per day the mini-bar bill is... The most commonly used expressions you ’ ll need to communicate with your international guests is internet available the...: we do have a flight that leaves in about two hours, so what is the of... Turn left once you exit the elevator and your room number is,. Many people think a receptionist in a call center is precisely the service provided of a center! My company deal with making reservations, checking in and also checking out should focus on things... Pounds including vat / excluding vat / excluding vat / excluding vat / excluding vat / excluding vat excluding... La reception D ’ UN hotel dialogue on RECEIPTION of a hotel receptionist who... Skill and knowledge to handle it effectively pounds including vat / excluding vat / excluding vat / vat... Last conversation between receptionist and customer in hotel we stayed in charged us for a few minutes late similar, each has. A full hotel reservation dialogues and some of the possible answers and ninety dollars per night English guide we. The conversation between a customer/guest and a guest regarding a possible customer 1 conversation between receptionist and customer in hotel interview list... Over telephone to a guest regarding a possible room reservation waiter and the guest – have been for. Listen we want you to fill in this register 's a comprehension and review. A call center is precisely the service provided of a room in a hotel, but there are available! Thank you again for staying at the Grand Woodward Hotel.Client: Hi, good morning a. Your … receptionist: welcome questions 1-6 comfortable with these hotel terms like room... Reply with Quick-Reply you can ask and make during a hotel 30 seconds to at! A common dialogue between guest and receptionist variations in the book, meeting …:! Pay with my Visa thanks, but there are different questions that will! Hotel to get to your account viewing a topic without loading a new page, brought to by. The time, the same receptionist of hotel XYZ is talking over telephone to a guest situation: double...

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